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How yo99 Handles Your Personal Information

Your personal data belongs to you — we collect only what we need to run your account, process payments through JazzCash, Easypaisa and Raast, and keep your sessions secure.

Account data kept secureJazzCash & Easypaisa payment data protectedCookie controls availableData access requests acceptedPakistan-region scope

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you need to request a copy of your data, ask us to delete something, or flag a concern about how your information is being used, our support team handles privacy matters directly. You can reach us through live chat, email or the in-app help centre — whichever works for you at that moment.

Team online

Live Chat

Start a chat session from your account dashboard. Our support team can open a privacy request on your behalf and confirm the outcome in the same thread.

Email Support

Send your privacy question or data request to our support email address. Include your registered account name so we can locate your record quickly.

In-App Help Centre

Open the Help section inside the yo99 app or mobile browser, navigate to Account and Privacy, and submit your request through the built-in form.

What Data We Collect and Why

yo99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect your name, contact details, and any information needed to verify your identity. Every time you make a deposit or withdrawal — whether through JazzCash, Easypaisa or Raast — we log the transaction reference, amount and status so your wallet

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history stays accurate. We also collect device identifiers, IP address and session timestamps to detect unusual login activity and protect your account from unauthorised access. If you contact support, your message history is stored so our team can follow up without you repeating yourself. We use
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cookies and similar tracking to remember your session preferences and to understand which parts of the platform you use most. Data collected through payment channels — including mobile wallet references from JazzCash and Easypaisa, and bank transfer details from Raast — is used only to complete
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and reconcile your transactions; it is not shared with third parties for marketing. Availability of this service depends on local law and is limited to eligible regions. We do not sell your personal data.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Security and clarity are both part of how we manage the information you share with us. From the moment your account is created to the point you make a Raast withdrawal, your data moves through encrypted connections and access-controlled systems. Here is how each key area works in practice.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to see which sections you visit. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Login attempts are monitored for unusual patterns. If a new device or location is detected, we trigger an OTP verification step to your registered mobile number before granting access.

Data Retention Period

We keep your account records for as long as your account is active and for a period after closure as required by applicable rules. Payment records from JazzCash, Easypaisa and Raast are retained for reconciliation purposes.

Requesting Changes to Your Data

You can request correction of inaccurate details through live chat or email. Identity verification is required before we update or remove any record tied to your account.

Common Questions About Your Privacy on yo99

These are the questions we hear most from account holders about how their data is collected, stored and managed. If your question is not covered here, reach out through live chat or the in-app help centre.

We collect your name, email address, mobile number and any identity documents needed for account verification. No extra information is requested beyond what account setup and payment processing require.

Transaction references and amounts from JazzCash and Easypaisa deposits are logged in your wallet history. This data is used only to confirm and reconcile your payments and is not passed to third-party marketers.

Yes. Send a data access request through email or live chat with your registered account name. We will identify your records and share them with you, subject to identity verification first.

Contact support via live chat or email and request account closure with data deletion. Some payment and transaction records may be retained for the period required under applicable rules before full removal.

We do not sell your data. We share only what is necessary with payment processors like JazzCash, Easypaisa and Raast to complete transactions, and with security tools that protect your account from fraud.

Open a support chat or send an email flagging the field you want corrected. You will need to confirm your identity before any change is applied to your account record.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoTerms & Conditions

How yo99 Handles Your Personal Information

Reach Us About Your Privacy

Live Chat

Email Support

In-App Help Centre

How We Protect and Manage Your Data

Cookies and Session Tracking

Account Security Measures

Data Retention Period

Requesting Changes to Your Data

Common Questions About Your Privacy on yo99

01 What personal information does yo99 collect when I open an account?

02 How is my JazzCash or Easypaisa payment data handled?

03 Can I request a copy of all the data yo99 holds about me?

04 How do I ask yo99 to delete my personal data?

05 Does yo99 share my data with third parties?

06 How can I update incorrect information stored on my account?

Privacy Policy

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